Last Updated on May 20th, 2019
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based independent third party dispute resolution provider (free of charge) here.
- Information We Collect and Receive
- How We Use the Information We Collect and Receive
- Analytics, Cookies and Other Web Site Technologies
- Information Sharing and Accountability for Onward Transfers
- Accessing Your Data
- Internal Policies and Procedures
- Recourse, Enforcement, and Dispute Resolution
- Changes to this Statement/Contact Us
1. Information We Collect and Receive
We collect several different types of information to provide Services to you, including:
User Account and Registration Data
This includes information you provide to create your account with us, and may include, first and last name, billing information, a password and a valid email address.
Service Data (including Session and Usage data)
When you use our Services, we receive information generated through the use of the Service, either entered by you or others who use the Services with you (for example, League of Legends summoner name, favorite champions, etc.), or from the Service infrastructure itself, (for example, duration of session, connection information, etc.). We may also collect usage and log data about how the services are accessed and used, including information about the device you are using the Services on, IP addresses, location information, language settings, what operating system you are using, unique device identifiers and other diagnostic data to help us support the Services.
Device Information: When you use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID").
2. How We Use the Information We Collect and Receive
U.GG may access and use the data we collect as necessary (a) to provide and maintain the Services; (b) to address and respond to service, security, and customer support issues; (c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) as required by law; (e) to fulfill our contracts; (f) to improve and enhance the Services; (g) to provide analysis or valuable information back to our Customers and users.
Some specific examples of how we use the information:
- Create and administer your account
- Send you reminder and update emails
- Send you product updates, marketing communication, and service information
- Respond to customer inquiries and support requests
- Conduct research and analysis
- Display content based upon your interests
- Analyze data, including through automated systems and machine learning to improve our services and/or your experience
- Provide you information about your use of the services and benchmarks, insights and suggestions for improvements
3. Analytics, Cookies and Other Web Site Technologies
U.GG is continuously improving our websites and products through the use of various third party web analytics tools, which helps us understand how visitors use our websites, what they like and dislike, and where they may have problems. While we maintain ownership of this data, we do not share this type of data about individual users with third parties.
Geolocation and Other Data:
We may utilize precise Geolocation data but only if you specifically opt-in to collection of that data in connection with a particular service. We also use information such as IP addresses to determine the general geographic locations areas of our visitors. The web beacons used in conjunction with these web analytics tools may gather data such as what browser or operating system a person uses, as well as, domain names, MIME types, and what content, products and services are reviewed or downloaded when visiting or registering for services at one of our websites or using one of our mobile applications.
We use Google Analytics as described in “How Google uses data when you use our partners' sites or apps.” You can prevent your data from being used by Google Analytics on websites by installing the Google Analytics opt-out browser add-on here. We also employ IP address masking, a technique used to truncate IP addresses collected by Google Analytics and store them in an abbreviated form to prevent them from being traced back to individual users.
Portions of our website may also use Google Analytics for Display Advertisers including DoubleClick or Dynamic Remarketing which provide interest-based ads based on your visit to this or other websites. You can use Ads Settings to manage the Google ads you see and opt-out of interest-based ads.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
4. Information Sharing and Accountability for Onward Transfers
Examples of how we may share information with service providers include:
- Payment processing and fraud prevention
- Providing customer support
- Sending marketing communications
- Conducting research and analysis
- Providing cloud computing infrastructure
Examples of how we may disclose data for legal reasons include:
- As part of a merger, sale of company assets, financing or acquisition of all or a portion of our business by another company where customer information will be one of the transferred assets.
- As required by law, for example, to comply with a valid subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, or to protect your safety (or the safety of others); to investigate fraud; or to respond to a government request.
We may also disclose your personal information to any third party with your prior consent.
We maintain written contracts with these third parties and require that these third parties provide at least the same level of privacy protection and security as required by the Privacy Shield Principles. To the extent provided by the Principles, Outplayed Inc. remains responsible and liable under the Privacy Shield Principles if a third-party that it engages to process personal information on its behalf does so in a manner inconsistent with the Privacy Shield Principles, unless Outplayed Inc. proves that it is not responsible for the matter giving rise to the damage.
U.GG may need to communicate with you for a variety of different reasons, including:
- Responding to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
- Sending you Service and administrative emails and messages. We may contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as billing, security and fraud notices. These emails and messages are considered a necessary part of the Services and you may not opt-out of them.
- Sending emails about new products or other news about U.GG that we think you’d like to hear about either from us or from our business partners. You can always opt out of these types of messages at any time by clicking the unsubscribe link at the bottom of each communication.
- Conducting surveys. We may use the information gathered in the surveys to enhance and personalize our products, services, and websites.
- Offering referral programs and incentives, which allow you to utilize email, text, or URL links that you can share with friends or colleagues.
6. Accessing Your Data
U.GG will, when you request, provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. Please contact us at firstname.lastname@example.org if you need assistance in reviewing your information. U.GG will respond to your access request to review the information we have on file for you within a reasonable time.
We may transfer personal information to companies that help us provide our service, and when we do, these transfers to subsequent third parties are covered by appropriate transfer agreements. We will retain personal data we process on behalf of our customer as needed to provide services to our customers. Also, we will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
U.GG follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, however, no security measure is perfect. We recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your password, you may lose control over your personal information.
8. Internal Policies and Procedures
9. Recourse, Enforcement, and Dispute Resolution
If you have any questions or concerns, please write to us at the address listed below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with the Privacy Shield Principles.
In the event we are unable to resolve your concern, you may contact TRUSTe, which provides an independent third-party dispute resolution body based in the United States, and they will investigate and assist you free of charge. A binding arbitration option may also be available to you in order to address residual complaints not resolved by any other means. Outplayed Inc. is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (“FTC”).
10. Changes to this Statement/Contact Us
We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use the Services after those changes are in effect, you agree to the revised policy.
If you have any other questions about this policy please contact the U.GG Privacy Team via email at email@example.com, or write to us via postal mail at: U.GG, 9 Legends Lane, Camden, NJ, 08103, USA. To reach our Global Customer Support department, you may contact us via email at firstname.lastname@example.org.